Personal Information Policy for Food Retail Services
We aim to handle customer information fairly, securely and transparently throughout the food purchasing process.
Information Collection
Personal information may be collected when you browse our website, register an account, place an order, contact customer support or interact with other features of our services.
The information we handle may include contact details, delivery information, purchase history, payment-related records and communications.
Using Information to Provide Our Services
Personal data may be used to:
- verify and process orders;
- arrange fulfilment and delivery;
- provide order notifications;
- process refunds and replacements;
- respond to customer enquiries;
- administer customer accounts;
- investigate suspicious transactions;
- maintain website security.
Lawful Processing
Different types of processing may rely on different lawful bases, depending on the purpose and circumstances. These may include fulfilling a contract, complying with legal obligations, pursuing legitimate interests or obtaining consent where consent is required.
Marketing Communications
Where permitted, we may use customer contact information to provide information about food ranges, promotions and related products.
You can withdraw marketing preferences or object to direct marketing without affecting the handling of ordinary order-related communications.
Cookies
Essential cookies may be required for functions such as shopping baskets, account access and checkout.
Other cookies may be used for analytics, preferences or marketing where the applicable requirements for consent have been met.
Information Security
We maintain reasonable technical and organisational safeguards designed to protect personal information from unauthorised access, accidental loss, inappropriate disclosure and misuse.
Retention
We determine retention periods according to the purpose for which information is processed and any applicable legal, accounting or regulatory requirements.
Your Rights and Complaints
Individuals have a range of data protection rights under UK law. These can include the right to be informed, access personal information, request correction, seek erasure, restrict processing, object to certain processing and request portability where applicable.
If you have concerns about our handling of personal information, you may raise the matter with the Information Commissioner’s Office.
The ICO recommends that privacy information is concise, transparent, intelligible, accessible and written in clear language.
Policy Review
This policy may be reviewed and updated when our services, technology or data processing practices change. Any new use of personal information should be reflected in the relevant privacy information before the new processing begins.